Refund Policy

 

Last Updated: [19.04.2025]

At Financialoops.com (“we,” “us,” or “our”), we strive to provide the highest quality stock market data and services. We understand that sometimes things don’t go as planned, and we’re here to make things right. This Refund Policy outlines the circumstances under which we offer refunds, and the process for requesting one.

1. Subscriptions and Memberships

We offer several subscription plans, including monthly, quarterly, and annual memberships, which provide access to our real-time stock market data and other premium services. By purchasing a subscription, you agree to the following refund terms:

  • 7-Day Money-Back Guarantee: If you are not satisfied with our services within the first 7 days of your initial subscription, we offer a full refund. To request a refund, please contact our support team within 7 days of your purchase date.

  • No Refund After 7 Days: After the 7-day period, we do not offer refunds. We encourage you to try our platform and take advantage of any free trials or introductory offers before committing to a paid plan.

2. Trial Periods

If you sign up for a free trial or introductory period, you will not be charged during the trial. However, if you choose to continue with a paid subscription after the trial ends, you will be charged according to the plan you select. Please note:

  • Trial Expiration: If you decide not to continue with a paid plan, you must cancel your trial before the expiration date to avoid charges.

  • No Refund After Trial: Since no payment is taken during the trial period, there are no refunds applicable.

3. Cancellations

You can cancel your subscription at any time through your account settings or by contacting our support team. Please note:

  • Cancel Before Renewal: If you wish to avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.

  • No Pro-Rated Refunds: We do not offer pro-rated refunds for unused portions of your subscription. Once your subscription is canceled, you will continue to have access to our services until the end of the current billing cycle.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Our Support Team: Send an email to support@financialoops.com with your account details and the reason for your refund request.

  2. Refund Evaluation: Our team will review your request and respond within 2-3 business days. If your refund request falls within our 7 -day money-back guarantee, we will process the refund promptly.

  3. Refund Method: Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account.

5. Exceptions

Refund requests are not eligible in the following circumstances:

  • Violation of Terms of Service: If your account is terminated due to violation of our Terms of Service, you will not be eligible for a refund.

  • Third-Party Payment Issues: Refunds for payments processed through third-party services (e.g., PayPal, credit card processors) will be handled according to the terms of the payment service provider.

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